RETURNS AND REFUNDS

If you don’t like your order, you can return products as long as they are new and unused, with the original tags. The return practice can be opened no later than 14 days after delivery. Returned products must not have been washed, worn or modified. Remember to try on your underwear and costumes by wearing your underwear.

The gearbox is not available so if you are interested in another size or model you will need to place a new order.

If you paid through PayPal, the refund will be automatically credited to your account.
If you paid in Flag, choose how you refund from:

  • Bank transfer (the account must be registered to the person who placed the order).

Shipping costs paid for the delivery of the order will not be refunded.

HOW TO DO

You can request an RMA at any time by sending an email to info@giuliancouture.com with the following information:

  • write RMA followed by your order number;
  • the message body indicates the code or codes of the products you want to return and the reason for the request;
  • indicates how you prefer to be reimbursed.

Once the request has been made, we will arrange the collection exclusively at the address to which the order was shipped, once the garments arrive at our warehouses the refund will be paid out

REFUND COSTS

In Italy we make the return for free. Outside of these areas, the cost of the withdrawal is 30.00 euros and will be deducted from your refund.

REFUND TIMES

A refund is credited within 35 business days. Generally, the time required does not exceed 5/10 working days from the time your return arrives at our warehouses.